Privacy Policy

Last updated: 2026-09-13

1. Introduction

RTB Global Supply ("we", "our", "us") operates rtbglobalsupply.com and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit an inquiry, or engage us for sourcing services. By using our website or services, you agree to the terms set out in this policy. We process personal data in accordance with applicable laws including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Data We Collect

We collect personal data that you voluntarily provide when submitting an inquiry, registering an account, or contacting us. This includes your name, company name, email address, phone number, country, and the content of your message. We also automatically collect technical data when you browse our website, including IP address, browser type, device information, operating system, referring URLs, and pages visited. We use cookies and similar technologies for analytics and to remember your preferences.

3. How We Use Your Data

We use your personal data to respond to your inquiries, prepare quotations, deliver our sourcing services, fulfill orders, process payments, send service-related communications, and improve our website. We may also use your contact details to send occasional marketing updates about our services. You may opt out of marketing emails at any time by clicking the unsubscribe link in the email footer or contacting us directly. We do not sell your personal data to third parties.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data on the following legal bases: performance of a contract when you engage us for sourcing services; our legitimate interest in responding to inquiries and improving our services; your consent when you subscribe to marketing communications; and compliance with legal obligations such as record-keeping and tax reporting.

5. Sharing with Third Parties

We do not sell or rent your personal data. We share data only with: vetted Chinese factories and logistics partners strictly to fulfill your order; payment processors to handle transactions; IT and hosting providers under data processing agreements; and professional advisors, auditors, or legal authorities when required by law. All third parties are required to protect your data with appropriate technical and organizational measures.

6. International Data Transfers

Your data may be transferred to and processed in China, where our company is based and where most of our supplier and logistics partners operate. We use Standard Contractual Clauses and equivalent mechanisms to ensure your data remains protected when transferred outside the EEA, the UK, or other jurisdictions with similar requirements.

7. Your Rights

Under GDPR, CCPA, and similar laws, you have the right to access, correct, delete, or restrict the processing of your personal data. You may also request data portability or object to processing based on legitimate interest. California residents have additional rights under CCPA/CPRA, including the right to know what categories of personal data are collected and the right to opt out of any "sale" or "sharing" of personal data. To exercise any right, contact us at the email address listed below.

8. Data Retention

We retain personal data for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Inquiry data is typically retained for 24 months. Order and accounting records are retained for 7 years per applicable tax law. You may request earlier deletion subject to legal retention requirements.

9. Cookies and Tracking

Our website uses cookies and similar technologies. Essential cookies are required for the site to function. Analytics cookies help us understand how visitors interact with the site so we can improve it. Marketing cookies may be set by embedded content such as videos. You can manage cookie preferences through your browser settings or our cookie banner. See our Cookie Policy for details.

10. Contact Us

For any questions about this Privacy Policy, to exercise your rights, or to lodge a complaint with a supervisory authority, please contact us at info@rtbglobalsupply.com or by post at 76 Hong Kong Middle Road, Shinan District, Qingdao, China. We will respond to verified requests within 30 days.

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